Engaging Publics and Policy-Makers on core
DATA-PSST! Issues
Professor of Political Communication &
Journalism, Bangor University
Drawing on this seminar
series’ policy recommendations, experience of this seminar series
and subject expertise, we asked participants in this final DATA-PSST! seminar
to reflect on what they think the general public and policy-makers most need to
know; why they need to know this; and how these messages can be creatively and
feasibly communicated.
What do the
general public most need to know?
Seminar 2 concluded that ‘Given the many conflicting opinion
polls and studies conducted since Snowden, a definitive analysis is needed on
public perceptions of intelligence, surveillance, oversight and
accountability.’
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Unlike the UK government, the British public sees
bulk data collection as constituting mass surveillance.
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The topics of UK state surveillance of digital
communications and online privacy matter to the British, and wider EU public.
This is confirmed by opinion poll data since 2013 and in-depth studies.
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The
EU and UK public think that although certain surveillance technologies are
useful/effective for combating national security threats, they compromise human
rights and are abused by security agencies. These concerns especially apply to
deep packet inspection.
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There are
identifiable criteria for what makes security-oriented surveillance
technologies acceptable for EU publics. Targeted rather than blanket
surveillance is preferred, as are clear communications to citizens about what
is going on, with strong regulatory oversight.
Various recommendations emerged, but perhaps the most
important is that:
‘governments seeking a popular mandate for digital
surveillance should ensure that such surveillance is targeted rather than
blanket, accompanied by strong regulatory oversight and clear communications to
citizens about what is going on.’
From
this, we can conclude that the public needs to know, in clear terms, what is
going on when their data is surveilled, and how this is surveillance is
overseen. This would be the first stage in enabling them to make informed
decisions on whether they are OK with such surveillance, and if not, what they
can do about it.
This recommendation feeds into the second question set for
this seminar: what do policy-makers most need to know?
What do policy-makers most need to know?
A constellation of policy recommendations from the past five
DATA-PSST! seminars converge on the same two points, both revolving around what
citizens want: namely, better oversight
of surveillant entities (i.e.intelligence
agencies and commercial firms); and better
communication of what is going on:
On better oversight of surveillant entities, Policy Recommendations include:
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We recommend a particular form of transparency – with
opacity built in to protect necessary secrets, but with regular and periodical
review of all stages of the data process by diverse actors drawn from
citizenry, civil liberties groups, technologists, industry and of course
intelligence agencies. (Seminar 5)
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To improve oversight, and trust in this process, independent members
of the public should be able to contribute to the Intelligence and Security
Committee of Parliament. (Seminar 2)
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We suggest greater transparency about data collection and
processing, and about the effectiveness of policies based on such surveillance.
(Seminar 5)
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More
accountability, not only transparency, concerning the actions of the state and
secret-services is needed if public trust is to be rebuilt. (Seminar
3)
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At
policy-making level, participants recommend that: the government’s definition
of its targets and who extremists are needs to be much more narrow; and selling
surveillance technologies to non-democratic states must be regulated with
better monitoring. (Seminar 3)
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There needs to be meaningful review of the oversight for surveillance
in the UK as well as greater openness regarding the systems in place to ensure
targeting is carried out in a way that protects minorities and respects free
speech and civil/human rights. We must target incitement and planning of
violent activities. However, extreme
views are not illegal. (Seminar 2)
On better communication of what is going on, Policy
Recommendations include:
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We suggest that the aims of any governmental or commercial
surveillant organisation involved in data collection and processing are
publicly articulated more fully and clearly. They should provide more detail
than blanket terms such as ‘protecting national security’, and more meaningful
clarity than complex Terms and Conditions and associated tick-boxes of consent
and compliance. (Seminar 5)
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For these aims to be better understood within society we
suggest the need for greater public engagement by surveillant entities with
citizens. This would help generate challenges, dialogue and perhaps even
consensus and greater trust. (Seminar 5)
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The public needs more digital and data literacy. As an
ethical starting point, governments should more fully share with the public
what their capacities to surveil are. The public needs to understand the
surveillant black boxes that pervade everyday life, and what it gives up if it
withholds data from commercial surveillers. We need a public debate involving
mainstream media on whether we are able to understand these abstract
surveillant processes. (Seminar 4)
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More education and a better quality public debate (eg in the
media) are required to inform the public on matters of surveillance and
national security. The complexity of the issue makes it difficult to explain,
and we need to find ways of making these issues both clearer and more relevant
for a general public, bearing in mind that social change can happen through
‘agitators’ creating a better debate. (Seminar 3)
This
seminar’s third question is on how
these messages can be creatively and feasibly communicated.
How can these
messages be creatively and feasibly communicated?
Specifically addressing communication of some of the
messages above, Andrew McStay, drawing on his expertise in advertising and
privacy, has initiated a creative advertising brief for seminar participants to
consider.
In terms of how to
engage creatively and feasibly with a range of users, we have a range of highly
innovative ideas in this seminar’s Positions Statements. For instance, reflecting the inter-disciplinary
focus of DATA-PSST! some focus on explaining these abstract, complex ideas and
processes to students reading very different types of university degree. Yuwei
Lin explains how she has been encouraging data literacy, especially
knowledge of big data,
privacy and surveillance with her arts and design students
at University for the Creative
Arts. Lachlan
Urqhuart explains his innovative ‘data protection by design’ playing cards developed at
the University
of Nottingham. These help computer designers and engineers explore the
unfamiliar or challenging issues of forthcoming EU Data Protection law, so moving
the principle of data protection by design from theory into practice.
More broadly reflecting on the creative tensions and
opportunities when theory is married with practice, Clare
Birchall asks what
media form is best suited to disseminating the outcomes from a seminar series
on transparency, surveillance and privacy. She urges us to think about the role
and limits of revelation in public life and to experiment with media forms to
highlight the problematics inherent in the ‘objects’ we study. An exemplary
practice here is her colloquium on the politics and practices of secrecy.
Reflecting also on the political economy of media forms, she further urges us
to adopt ethical
publishing practices.
Whatever we decide in this seminar, there should be some
interesting outcomes. Watch this space!